Privacy Policy

This Privacy Policy ("Policy") outlines how Sarv Manglam ("we," "our," or "us") collects, uses, discloses, stores, and protects your personal data in accordance with applicable data protection laws. By accessing or using our services ("Services") through our website, mobile applications, or other platforms ("Platforms"), you consent to the practices described in this Policy.

1. Definitions

For the purpose of this Policy:

1. "Personal Data" refers to any information relating to an identified or identifiable individual, including but not limited to name, contact details, and payment information.
2. "Sensitive Personal Data" includes health-related information, biometric data, or financial details.
3. "Third Parties" refers to service providers, vendors, affiliates, or regulatory authorities with whom data may be shared.

2. Scope

This Policy applies to:

1. All users of our Platforms, including registered and unregistered visitors.
2. Data collected during interactions, including through websites, mobile applications, or support services.

3. Data We Collect

We collect the following categories of data:

1. Personal Identification Information: Name, address, contact details, date of birth.
2. Transaction Data: Payment history, purchase details.
3. Health Data (if applicable): Information about prescriptions, teleconsultation records, or health history.
4. Device Data: IP addresses, cookies, browser type, device identifiers, and location.

4. How We Use Your Information

We process your data for the following purposes:

1. Service Delivery: To provide you with services, such as product delivery, teleconsultations, or processing your orders.
2. Personalization: To enhance your experience by recommending relevant products or offers.
3. Communication: To notify you about order updates, promotions, or feedback requests.
4. Legal Compliance: To meet regulatory requirements or respond to legal obligations.
5. Research and Development: To analyze trends and improve our products, services, and platforms.

Cookies and Tracking: We use cookies and similar technologies for analytics, security, and personalization. You may opt-out of certain cookies via your browser settings.

5. Sharing of Data

We may share your data as follows:

1. Service Providers: With delivery partners, payment gateways, or teleconsultation providers to fulfill your requests.
2. Legal Obligations: To comply with court orders, government directives, or law enforcement requests.
3. Business Transfers: During mergers, acquisitions, or asset sales, your data may be transferred to new owners.
4. Third-Party Marketing: We will never sell or share your data for unsolicited marketing without your explicit consent.

6. Data Retention

We retain your data:

1. As long as necessary to fulfill the purposes outlined in this Policy.
2. For a minimum of 3 years for compliance with legal or regulatory requirements.
3. Non-identifiable data may be retained for research and analytics indefinitely.

7. Security Measures

We implement robust security measures, including:

1. Data Encryption: All sensitive data is encrypted during transmission and storage.
2. Access Controls: Limited access to authorised personnel only.
3. Regular Audits: Periodic security audits to address vulnerabilities.

While we strive to protect your data, no system is 100% secure. You acknowledge that you use our Platforms at your own risk.

8. Your Rights

You have the following rights regarding your data:

1. Access and Rectification: Request access to or correction of your data.
2. Data Portability: Receive your data in a machine-readable format.
3. Erasure: Request deletion of your data, subject to retention requirements under law.
4. Withdraw Consent: Withdraw consent for data processing.
5. Opt-Out: Decline promotional communications by using the unsubscribe link or contacting us.

To exercise your rights, contact us at support@sarvmanglam.com.

9. Updates to This Policy

We may update this Policy from time to time. Changes will be notified through support@sarvmanglam.com and take effect immediately upon posting. Users are encouraged to review the Policy periodically.

10. Contact Us

If you have any questions or grievances about this Policy or the handling of your data, please contact:

Grievance Officer

Name: [Hemant Gupta]

Email: [hemantgupta.del@gmail.com]

Address: [FF-104, First Floor, City Plaza, Gaur City 1, Greater Noida West, U.P. 201318]

Phone: [7303243995]

Working Hours: [Monday-Friday, 9:00 AM to 6:00 PM]

We will acknowledge complaints within [24 hours] and resolve them within [15 days].

11. Additional Provisions

1. Third-Party Links: Our Platforms may include links to third-party websites. We are not responsible for the privacy practices of these websites.
2. Prohibited Content: Users must not post or share content that violates laws, including but not limited to defamatory, obscene, or unlawful materials.

For detailed terms of use, please refer to our Terms and Conditions.

This Privacy Policy complies with all rules and regulations under Indian IT Act, 2000 and DPDP Act, 2023. For further clarification, reach out to our support team.